Course curriculum

    1. Welcome to the 10 Customer Service Mini Lessons for Animal Welfare Professionals

    2. Tip # 1 - Make first contact

    3. Tip # 2 - Always pack a smile

    4. Tip #3 - Orient people to their environment

    5. Tip # 4 - Set expectations for people

    6. Tip #5 - Listen Attentively

    7. Tip #6 - Show empathy

    8. Tip #7 - Practice Patience

    9. Tip #8 - Take a time out

    10. Tip # 9 - Change what you think

    11. Tip #10 - Be resilient

    12. Takeaways and lesson summaries

About this course

  • Free
  • 12 lessons
  • 1 hour of video content

Why wait? Be your best for our 4 legged friends!

Why put off the opportunity to drastically increase adoptions and donations while attracting more volunteers and foster families to your agency?

Enroll today